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FREQUENTLY ASKED QUESTIONS

Can I pay using automatic bill payer through my bank?

The City currently accepts bank payments as arranged by the customers.

When will my deposit be returned?

The deposit is retained as long as the account remains open and is used to offset remaining charges with the remainder returned when all charges have been paid.

Why is my water bill so high?

High water consumption can be a function of several factors. The period between successive water meter reads can vary from 27 to 34 days. An estimate of monthly consumption and the meter read on the following month will adjust for any inaccuracies in the prior month's estimate. Occasionally there may be a leak, either in the ground between the meter and the building or inside the building, such as a malfunctioning bathroom fixture. Finally, on rare occasions the meter may be defective, although in most instances defective meters report low consumption. The customer has the right to request testing of the meter but must pay a fee if the meter proves to be no more than 2% higher than what it should have been reporting.

What are "stormwater" fees?

Storm water fees are assessed to every property within the City as their equitable portion of the fees needed to pay for the storm water drainage system and the infrastructure that maintains it.

Why is a deposit necessary when a customer already has an account in good standing with the City or has a good credit record?

This is a standard among most municipalities, particularly where a significant portion of the population is somewhat transient as it is in South Florida. It also recognizes that people's financial situation may change over time and affords the City some financial protection in this type of situation.

Does Oakland Park have a downtown redevelopment plan?

Yes, the City Commission has formally adopted a Downtown Redevelopment Plan with a visionary concept of a unique, small town, historic "Old Florida" character that was created by residents, property and business owners. The plan also includes a Renaissance Program that involves public improvements and site acquisitions. For more information related to these plans and programs please call the Community and Economic Development Manager at 954-630-4344.

Does Oakland Park participate in planning for neighborhood entranceway enhancement, parks, open spaces acquisition, and traffic calming programs?

Oakland Park is and has been very involved in all of these programs for several years and plans to continue these programs. The City has budgeted funds, grants for neighborhood entrance ways and specific neighborhood grants such as Broward Beautiful. For more information, please call 954-630-4500.

How long does it take to get a permit?

Most owner-builder permits are issued within five working days. Permits for small jobs, such as fences and sheds are generally issued within two working days.

Who is responsible for maintaining the median areas, including irrigation and street lighting?

The City of Oakland Park maintains all local city streets, median landscaping, and street lighting. Major roadways are maintained by Oakland Park, Broward County, or the State of Florida, depending on the jurisdiction.

What programs do you offer?

We have multi-generational and multi-use programs, offering a variety of recreational opportunities including but not limited to, youth and adult organized athletics, pre-school and summer programs, senior group activities, special seasonal events, teen dances, performing arts, and facility rental and permits.

What is the youngest age that you accept children into your programs?

It may vary depending on the specific program or activity. The minimum age that we accept children is 4 years. Please call 954-630-4500 for more information.

Where is the Oakland Park Library and what are the hours of operation?

Oakland Park Library is located at 1298 NE 37 Street. We are open Monday, Wednesday, Friday and Saturday from 9 a.m. to 6 p.m. and Tuesday and Thursday from Noon to 8 p.m. Our telephone number is 954-630-4370.

Do you have reading programs for children?

We have programs for all ages from toddlers through the teen years as well as programs for adults and seniors throughout the year. We cater to the entertainment, cultural, research, and educational needs of our community through our services, resources and programs. Call 954-630-4372 for more information.

Does the Library have public computers?

We have 21 computers for the public to use first come, first served. We allow each person to use the computer for an hour, longer if no one is waiting. Printing is available for a nominal fee. There are four computers for very young children to use that are loaded with educational games software, which easily acquaint them with the use of a mouse and a keyboard.

How do I get a library card?

You may receive a free library card if you are a resident Broward County; you own property or a business in Oakland Park; you are a student, teacher, administrative or support staff in Oakland Park schools or a library volunteer. Just bring a photo ID (driver's license or school ID), along with proof of your mailing address and you may check out materials the same day.

Do you have any meeting rooms for public use?

We have two meeting rooms for the public to use. Our Marie H. Wright Meeting Room is available for public meetings. There are policies and procedures to use this room. The other room is smaller, seats eight and can be used for small meetings or tutoring sessions. If you would like more information about these facilities, please call 954-630-4370.

When is my bulk pick up day?

City of Oakland Park is divided into four quadrants. Please refer to the map on the website, OPTV or we can mail you one, if you prefer.

The bulk collection period for each quadrant is a week. Due to the volume of bulk trash set out, it takes us three to four days to complete a quadrant.

Why wasn't my bulk/garbage picked up?

Your bulk/garbage was not picked up because it was out incorrectly or too late. Refer to the rules on OPTV, the City Website, we can mail them to you, if you prefer.

What is the set out time?

Set out time is 7 a.m.

Do you pick up on holidays?

Yes, we collect on every holiday that falls in the normal work week except Christmas Day.

Who can I call about the excessive noise from airplanes taking off and landing from Fort Lauderdale Executive Airport?

Contact the Noise Abatement Program at Fort Lauderdale Executive Airport or the 24-hour Noise Abatement Hotline at 954-828-6666 to report loud aircraft. Residents can report low flying aircraft by calling FAA Low Flying Aircraft Hotline at 954-641-6000.

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